Português

Abstract

This work aimed to make a brief analysis related to online mediation of conflicts arising from consumer relations in the Brazilian legal system, linking its various material facets. In addition to its ordinary aspect, the scope of the Brazilian Legal System was mentioned through a brief approach of the Law of Special Courts and the amendments promoted in the new Code of Civil Procedure, which guarantee the presence of mediation in the procedural genesis. For this purpose, the methodology of bibliographic review was used, in order to conceptualize the different institutes present in alternative conflict resolutions and the explanatory methodology. It was found that, through the new mediation platforms created in Brazil, the number of processes that would be distributed if there were no such means was drastically reduced. In this respect, this article presents a brief study regarding the high productivity in the inclusion of online mediation platforms for certain conflicts, in particular in consumer relations contracts, for the search for alternative ways to solve problematic issues of current divergences. It was concluded that mediation is the best way to resolve conflicts when it comes to disputes involving consumer relations and family ties, by allowing the parties to act directly in proposing an effective solution to concrete cases to avoid lawsuits.